Orders

How to Order

Add items to your cart by clicking on the "Add to Cart" button on each product page. Shipping costs will be added only for one shipment per order, so please add all items you wish to purchase to your cart before proceeding to the checkout page.

You can pay by credit card or cashless payment (Paypal, Google pay, Apple pay). All payments are finalized at the time of order. The cart and checkout process is protected by Shoppify's system, so your credit card number will never be shared with us or anyone else.

 

Once payment is completed, an order confirmation e-mail will be automatically sent to you. If you do not receive the mail, please contact us after checking your spam folder, as your registered e-mail address may be incorrect.

 

Shipping Time

It may take up to one week from an order to shipment.

 

 

Delivery Methods, Rates and Times

The delivery method offered by Japan Post to your place of residence, its rates and approximate delivery time will be automatically displayed before final payment. 

For details on each delivery method, please refer to the Japan Post page linked below.

• Small Packet
• Post Parcel
• ePacket
• EMS

Note that delivery times may be significantly longer than the times indicated due to circumstances in different countries.

 

If you choose a shipping method without tracking service, and your package has not been delivered after 5 months from the time of shipment, we will reship it free of charge as long as we have it in stock. However, if the number of items lost is large, we may ask you to pay a percentage of the product price.

Depending on the destination country or region, customs duties and value-added tax ( VAT) may be collected upon receipt of your order. This can be unexpectedly high in some countries, so we recommend that you check your country's VAT requirements in advance.

 

Returns

We accept returns of unopened products only if you contact us within 14 days of receipt. You are responsible for shipping and return shipping costs.

Items shipped as crowdfunding rewards or add-ons are not eligible for return.

In the event of an error in shipping, shipping damage, or an obvious manufacturing error, we will promptly send you the correct product or a replacement parts free of charge. Please contact us with photos of the damage.